Customer Service

SHIPPING:

All orders will be shipped within 5-7 business days from date of purchase. Shipping rates are subject to change depending on the size of purchase. 

PICKUP:

If you select the pickup option at time of purchase, you will receive an email to schedule a pick up time and date. Once the time and date have been scheduled you will receive a confirmation email 3 hours prior to pickup to confirm. In the event you need to reschedule, you must notify us 24 hours in advance, failure to notify us in the time window will result in a $10 inconvenience fee due prior to pickup.

 We value your business and we understand unforeseen events may occur. As all sales are final at the time of purchase, we will provide an even exchange in replacement for the damaged product. After you have reached out to customer service you will receive an email following instructions on how receive your even exchange. 

INSTRUCTIONS:

Trim wick to 1/4" before lighting. Keep candle free of any foreign materials including matches and wick trimmings, Only burn the candle on a level, fire resistant surface. 

WARNING:

Do NOT burn candle for more than four hours at a time. Stop use when only 1/4" of wax remains. Keep out of reach from children and pets.